Date: 8/13/2015

Title: WHAT LEADERS NEED TO KNOW ABOUT HOW PEOPLE THINK & LEARN IN ORDER TO LEAD THEM BETTER - PART 2

By Jill Olson

Presenting information to people:

**People process better in chunks of information: give small amount of info, explain it, say it again in small steps.

**People learn best in 20-minute chunks. People are driven to create categories in their memories, so chunk information relative to other points.

**People need context: context helps people understand what you are saying

**People filter information you give them according to their mental models, culture, and purpose for being with you. Confirm a belief they already have, so you make a connection.

**Knowledge of learning styles is important. Know your style and ensure you don’t rely on only this as you are talking. Utilize all three styles: visual, auditory, and kinesthetic.

**People process information best in story form and learn from examples. Use of a story provides a way to change their minds or learn a new concept

**Short-term memory is limited. When introducing new information, move it to long-term memory by using stories, examples, or exercises. Use concrete words, not abstract ones.

**People remember beginnings and endings more than middles. Make these strong parts of your discussion.

**Examples help the audience process information more deeply. Don’t just tell them, show them. People have to use the information in order to make it stick.

To learn more about how to practice this understanding, contact Results Group, LLC at www.ResultsGroupLLC.com or 515-330-2866.